Contact ForzaBet Support 2026 | UK Help Guide

We offer two support channels: live chat and email. Live chat is the quickest route for anything time-sensitive, such as a deposit that hasn't appeared, a login problem or a quick question about how a promotion works. Email suits detailed matters, anything involving documents or screenshots, and situations where you'd like a written record of the conversation. Our team is available 24/7, so you can reach us at any hour, including weekends and public holidays. For email, write to [email protected]. We don't run a telephone line, so please be wary of any number claiming to represent us.

A little detail at the start saves a lot of back-and-forth later. Please give us your username and the email address registered to your account, then describe the problem in plain terms: what you were trying to do, what happened instead, and roughly when. If it involves a payment, include the transaction ID, the amount, the date and the method used. For game issues, tell us the game name and, if you can, the round or session time. Screenshots are very helpful, especially of error messages. Never send your full card number or your password; we will never ask for either.

Live chat is designed for near-immediate replies, so for urgent matters start there. Emails take longer because they often need a proper look at your account history, but we aim to answer promptly and to keep you updated if a case needs more investigation. Busy periods, such as major sporting events or promotional launches, can stretch waits slightly. If you've heard nothing after a reasonable time, reply to your original message rather than opening a new one, as this keeps everything in a single thread and helps us pick up exactly where we left off.

Registration asks for your name, date of birth and address, and you must be 18 or over to play. Before your first withdrawal, we need to confirm your email and complete identity verification, which is a standard safeguard against fraud and underage play. If you're stuck on this step, contact us and tell us which document you've submitted and when. Clear, uncropped photos with all four corners visible are processed fastest. We can also help with login difficulties, changing account details, and questions about how the welcome offer of 100% up to £200 + 100 Free Spins works, including its 35x wagering and £5 maximum bet.

Reach out about anything related to deposits or withdrawals, whether that's a missing deposit, a pending cash-out or a question about limits. Please quote the transaction ID and the payment method, whether card, e-wallet, bank transfer or crypto. As a general guide, crypto and e-wallet withdrawals tend to land within 24 hours, while cards and bank transfers can take 1-5 business days once any pending period ends. Limits depend on the method and your VIP level, and you can set your own deposit limits in your account settings whenever you wish.

If something hasn't gone right, tell us. Start with live chat or email, set out what happened and what outcome you'd like, and we'll review it properly. If you're not satisfied with the first reply, ask for your case to be escalated to a senior member of the team, and we'll look at it again with fresh eyes. Please be aware that we operate under a Curaçao eGaming licence, not a UK Gambling Commission licence, so UK regulatory routes and protections may not apply. If we cannot settle a dispute between us, the licensing authority named on our licence is the next point of contact.

Gambling should stay enjoyable, and we want you in control. You can set deposit limits yourself in your account settings, and you can contact us at any time to request a break or self-exclusion; we'll action it promptly and without pressure. Because we aren't UKGC-licensed, please check whether GamStop covers us before you play. If gambling is causing you worry, free and confidential support is available from independent UK organisations such as GamCare and BeGambleAware. Play only with money you can afford to lose, and never chase losses.